How To Upload A Video To Ebay Message
eBay sellers who include prohibited info in messages experience transport errors and worse. Learn how to navigate this policy to keep your account running smoothly.
Here at Replyco, we are dedicated to helping online sellers succeed. That's why nosotros constantly monitor what's happening in the earth of eCommerce. Recently, nosotros've noticed a recurring problem for eBay sellers. It seems more and more sellers are experiencing eBay message rejections and account issues due to the inclusion of contact information and unsupported file types.
Every bit some of yous know, eBay prohibits phone numbers, e-mail addresses, website links and whatsoever other contact information from being included in messages from sellers to shoppers. The marketplace besides disallows attachments of any kind besides prototype files (JPG, PNG). Let'south explore the risks for users who unintentionally violate this policy and how Replyco can help.
Message Rejections and Worse Account Penalties
If you're an eBay seller and you include contact information, a website link or an unsupported file blazon in a bulletin to a buyer, eBay will reject that bulletin. What'southward worse, you lot may non even receive a notification that the bulletin wasn't sent — which ways you will unknowingly leave a customer hanging without a reply to their inquiry.
This can actually affect you in ii ways. The first is obvious: your customers won't receive answers to their queries. Secondly, eBay could further penalize you for non responding to buyers in a timely fashion (or at all).
Including contact information in messages tin even result in your eBay business relationship existence suspended if you lot're violating the policy often or if your account is new.
How Tin I Avert These Problems?
The easiest manner to avert this issue is to refrain from sending letters that incorporate any prohibited data. This includes phone numbers, email addresses and website links anywhere in the message such as the field of study line, message body or signature. Y'all should also make sure to only attach file types that are supported past the eBay system, such every bit JPG and PNG files.
Additionally, you'll demand to train your staff on the policy and make sure each fellow member of your eBay customer service squad knows what not to include in letters or in their personalized signature.
How Does Replyco Help?
Fifty-fifty if you lot and your staff are well enlightened of eBay's message sending policies, nosotros want to brand sure you lot have extra safeguards in place. After all, mistakes happen, and you lot don't desire your customer service or eBay account to suffer because of them. That's why we're excited to announce a new error tracking report.
If y'all're a Replyco client and you ship an eBay bulletin that results in an error, you lot can quickly place those messages using the Mistake After Sending report, as long every bit eBay has communicated the error with Replyco. Please note, that it is not uncommon for eBay to concur a message in review without delivering information technology to your heir-apparent and without generating an error bulletin.
In one case you lot go into those messages, y'all will see a red "Error" label above the rejected bulletin. Hover over that characterization to view information near why your message was rejected. You tin can then remove or correct any prohibited data or file types and resend.
Lastly, we take also just implemented a new functionality into the Replyco system that automatically converts any PDF you attach to an eBay message into an image file. This ensures delivery of both your bulletin AND your attachment.
These are just some of the many ways Replyco helps yous stay on top of your customer messaging. To learn more about the latest features and improvements, also as what'southward in store next, visit our Public Roadmap.
If you're not a Replyco customer simply are ready to take control of your inbox with centralized messaging and advanced reporting, start your free trial today or take a tour of our features.
HELPDESK FOR EBAY SELLERS
Manage eBay Messaging, Cases & Feedback
Struggling to stay on elevation of emails, returns and feedback? Check out the Replyco eBay integration to larn how to get total command over your customer communications.
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Source: https://replyco.com/brainery/navigating-ebays-policy-against-contact-information-in-messages/
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